America N. Haro Gonzalez

Responsible for managing the daily posts on social media and organizing social events, as well as scheduling and planning the director’s agenda. • Produced social media content on various platforms. • Managed the director's calendar, scheduling meetings, and appointments, and optimizing time management. • Prepared reports, presentations, and correspondence, ensuring accuracy and professionalism. • Assisted in crafting and maintaining strategic marketing plans to grow the business. • Handled confidential information and maintained discretion in all interactions. • Facilitated communication and collaboration between teams, ensuring seamless information flow. • Assisted the director in problem-solving and decision-making by gathering relevant information and providing recommendations. • Collaborated with the director on special projects and initiatives, contributing to their successful completion. • Design the banner, intake forms, and business cards for the CEO. • Assisted in the design and creation of the Mobile Application. • Organized and executed departmental meetings, conferences, and events, ensuring they ran smoothly. • Proficiently used office software and technology tools, including Microsoft Office Suite, project management software, and communication platforms.

Responsible for managing marketing recognition initiatives for a large cosmetic firm. • Analyzed reports and provided detailed information to management. • Organized and provided data deliverables/reports for the dissemination of marketing figures. • Improved the recognition process from awareness to conversion and increased sales growth. • Researched new markets to sell our products and services. • Created and designed custom marketing pieces and promotions. • Produced social media content on various platforms. • Assisted in crafting and maintaining strategic marketing plans to grow the business. • Tracked web activity on multiple websites to adapt and maximize online exposure. • Coordinated all recognition programs for our staff. • Created communications and let the direct business sellers know about our available promotions. • Published recognition pages on the company website. • Created digital pins for consultants.

Conducted administrative analysis for shipping and logistic organization. • Prepared weekly invoices for customers. • Monitored payment activities. • Coordinated shipping needs in warehouses and scheduled shipping with carriers. • Handled and resolved claims and disputes from clients. • Conducted Routine cycle count and yearly physical count of inventory as well as restocking of inventory. • Conducted account management activities. • Conducted administrative duties to maintain sufficient office supplies.

Provided client support and worked to resolve client matters. • Prioritized tasks daily to provide ongoing efficient operations. • Handled material unloading and loading. • Conducted warehouse duties as needed. • Received callers providing exceptional listening skills to determine the nature of their call to address their inquiries professionally clearly and precisely. • Effectively communicated using customer-friendly and appropriate language to explain customer bills and payment issues and handled billing disputes consistent with company standards. • Communicated with customers via email and phone. • Conducted product testing. • Conducted monthly data analysis.